Luxury Carts (LC) is a subsidiary company of BaluBaid (a conglomerate with a group of companies in the automobile sector) that specifically offers niche and luxury cars in KSA. LC opted to drive the e-cart management at the grand mosque. The Makkah authorities trusted BaluBaid for the execution of e-carts. They named the e-cart service Tanaqol. From the very beginning, they needed to automate operations like cart tracking (as an asset), customer registration, and cart booking. They also had a dedicated team, hence needed an HR module to manage their staff. This gave rise to the need for an ERP solution.